Refunds policy

All prices listed on this site are in New Zealand dollars (NZ$)

In line with the Consumer Guarantees Act "Tails" guarantees that unless our goods:

  • are of acceptable quality (are fit for the purpose usually supplied, acceptable inn appearance and finish, free from minor defects, safe and durable);
  • are reasonably fit for any particular purpose that is made known by you; and
  • correspond with any description, sample or demonstration model.

We will provide a refund in line with our Tails Delivery policy

You can contact Tails for more information regarding this by calling 04 565 3133 or emailing them at